Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

ARTICLE 1 - FIELD OF APPLICATION These General Conditions of Sale (known as the "GTC") apply, without restriction or reservation to all sales concluded by the Seller to non-professional buyers, wishing to acquire the products offered to the sale ("The Products") by the Seller on the site www.akounando.com. The products offered for sale on the site are as follows: • Clothing, shoes, watches, hats, gift cards. The main characteristics of the products and in particular the specifications, illustrations and indications of dimensions or capacity of the products, are presented on the site www.akounando.com which the customer is required to read before ordering. The choice and purchase of a product are the sole responsibility of the customer. The product offers are understood within the limits of available stocks, as specified when placing the order. These T & Cs are accessible at any time on the website www.akounando.com and will prevail over any other document. The Customer declares to have read these GTC and to have accepted them by ticking the box provided for this purpose before implementing the online ordering procedure for the site www.akounando.com. Unless proven otherwise, the data recorded in the vendor's computer system constitutes proof of all transactions concluded with the customer. The seller's contact details are as follows: MTK & Co SAS Share capital of 1000 euros Registered with the Nice RCS, under number 887 908 721 Address: 2 rte Grenoble, 06200 NICE, France Email: [email protected] Phone: Intracommunautaire VAT number FR 82 827877531 ARTICLE 2 - PRICES The products are supplied at the current prices appearing on the site www.akounando.com, when the order is registered by the seller. The prices are expressed in Euros, HT and TTC. The prices take into account any reductions that would be granted by the Seller on the site www.akounando.com. These prices are firm and cannot be revised during their period of validity, but the seller reserves the right, outside the period of validity, to modify the prices at any time. The prices do not include the costs of processing, shipping, transport and delivery, which are invoiced in addition, under the conditions described on the site and calculated prior to placing the order. The payment requested from the customer is the total amount of the purchase, including these charges. An invoice is drawn up by the seller and given to the customer upon delivery of the products ordered. ARTICLE 3 - ORDERS It is up to the Customer to select on the site www.akounando.com the products he wishes to order, according to the following methods: The customer selects a product that he adds to his basket and that he can then delete of his basket if he no longer wishes to buy it. The customer can add a promotion code if he has one. When his choice is made, the customer chooses a delivery method and then validates the order. He must then create a customer account or connect to it if he already has one. In the case of a customer account creation, the customer must complete the delivery and invoicing forms. When the customer already has a customer account, his information is pre-filled in the forms but he can modify them as he wishes. The customer must then select a payment method. After providing his information, the order is considered registered when the customer has made the payment according to the terms provided. Product offers are valid as long as they are visible on the site, while stocks last. The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors. Any order placed on the site www.akounando.com constitutes the formation of a contract concluded at a distance between the Customer and the Seller. The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order. The Customer will be able to follow the progress of his order on the site. Any cancellation of the order by the customer will only be possible before delivery of the products (regardless of the provisions relating to the application or not of the legal right of withdrawal). ARTICLE 3 BIS - CUSTOMER AREA - ACCOUNT In order to place an order, the Client is invited to create an account (personal area). To do this, he must register by filling out the form that will be offered to him at the time of his order and undertakes to provide sincere and accurate information concerning his marital status and contact details, in particular his email address. The Customer is responsible for updating the information provided. It is specified to him that he can modify them by connecting to his account. To access his personal space and order history, the customer must identify himself using his user name and password which will be communicated to him after registration and which are strictly personal. As such, the Customer refrains from any disclosure. Otherwise, he will remain solely responsible for the use that will be made of it. The Customer may also request to unsubscribe by going to the dedicated page on his personal space or send an email to: [email protected]. This will be effective within a reasonable time. In the event of non-compliance with the general conditions of sale and / or use, the site https://www.akounando.com will have the possibility of suspending or even closing the account of a customer after formal notice sent by way of electronic and had no effect. Any deletion of an account, for whatever reason, results in the pure and simple deletion of all the customer's personal information. Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, does not engage the responsibility of the seller. The creation of the account implies acceptance of these general conditions of sale. ARTICLE 4 - TERMS OF PAYMENT The price is paid by secure payment, according to the following terms: payment by credit card or payment by bank transfer to the seller's bank account (the details of which are communicated to the customer when placing the order. order) The price is payable in cash by the customer, in full on the day the order is placed. Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider for banking transactions carried out on the site https://www.akounando.com. The payments made by the customer will not be necessary as final until after the effective collection by the seller of the sums due. The seller will not be required to deliver the products ordered by the customer if the latter does not pay him the full price under the conditions set out above. ARTICLE 5 - DELIVERY The products ordered by the customer will be delivered in mainland France. Deliveries are made within 5 to 10 days to the address indicated by the Customer when ordering on the site. Delivery consists of the transfer to the Customer of physical possession or control of the product. Except in special cases or unavailability of one or more products, the products ordered will be delivered in one go. The seller undertakes to make his best efforts to deliver the products ordered by the customer within the deadlines specified above. If the products ordered have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the act of the customer, the sale may be canceled at the customer's written request within conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days of the date of termination of the contract, to the exclusion of any compensation or withholding. Deliveries are made by an independent carrier, to the address mentioned by the Customer when ordering and which the carrier can easily access. When the Customer himself is responsible for using a carrier that he chooses himself, delivery is deemed to have been made as the delivery of the products ordered by the seller to the carrier who accepted without reservation. The customer therefore recognizes that it is the carrier that belongs to the delivery and has no recourse in warranty against the seller in the event of failure to deliver the goods transported. In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the seller, the related costs are the subject of a specific additional billing, on prior estimate accepted in writing by the customer. The Customer is required to check the condition of the products delivered. He has a period of 15 days from delivery to formulate complaints by Mail to customer service, accompanied by all the relevant supporting documents (photos in particular). After this period and failing to comply with these formalities, the products will be deemed to conform and free from any apparent defect and no complaint can be validly accepted by the seller. The seller will reimburse or replace as soon as possible and at his expense, the products delivered whose defects of conformity or apparent or hidden defects have been duly formed and proven by the customer, under the conditions provided for in articles L 217-4 and following. of the Consumer Code and those provided for in these GTC. The transfer of the risks of loss and deterioration relating thereto, will only be carried out when the customer takes physical possession of the products. The products therefore travel at the risk and peril of the seller except when the customer himself has chosen the carrier. As such, the risks are transferred when the goods are handed over to the carrier. ARTICLE 6 - TRANSFER OF OWNERSHIP The transfer of ownership of the products from the seller to the customer will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said products. ARTICLE 7 - RIGHT OF WITHDRAWAL According to the terms of Article L221-18 of the Consumer Code “The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following '' telephone or off-premises canvassing, without having to justify its decision or to bear other costs than those provided for in Articles L. 221-23 to L. 221-25. The period mentioned in the first paragraph begins on the day of: 1 ° From the conclusion of the contract, for service provision contracts and those mentioned in Article L. 221-4; 2 ° Receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer can exercise his right of withdrawal from the conclusion of the contract. In the case of an order for several goods delivered separately or in the case of an order for a good made up of lots or multiple pieces whose delivery is spread over a determined period, the period starts from receipt. of the last good or lot or of the last part. For contracts providing for the regular delivery of goods during a specified period, the period starts from the receipt of the first good. »The right of withdrawal can be exercised online, using the attached withdrawal form and also available on the site or any other declaration, without ambiguity, expressing the desire to withdraw and in particular by post addressed to the Seller at the postal address or email indicated in ARTICLE 1 of the GTC. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be re-marketed in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not taken back. The return costs remain the responsibility of the customer. The exchange (subject to availability) or reimbursement will be made within 14 days of receipt by the seller of the products returned by the customer under the conditions provided for in this article. ARTICLE 8 - SELLER'S RESPONSIBILITY - GUARANTEES The products supplied by the advantageous seller: the legal guarantee of conformity, for defective, damaged or damaged products or not corresponding to the order, the legal guarantee against hidden defects of a defect resulting from material, design or manufacture affecting the delivered products and unsuitable for use, Provisions relating to legal guarantees Article L217-4 of the Consumer Code "The seller is required to deliver goods in accordance with the contract and responds to any lack of conformity existing at the time of issue. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. "Article L217-5 of the Consumer Code" The good complies with the contract: 1 ° If it is suitable for the usual use expected of a similar good and, where applicable: - if it corresponds to the description given by the seller and if it has the qualities that the latter presented at a Presentation in the form of a sample or model; - if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2 ° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by evaluation, brought to the attention of the seller and which the latter has accepted. "Article L217-12 of the Consumer Code" Action resulting from lack of conformity lapses two years after delivery of the goods. »Article 1641 of the Civil Code. "The seller is bound by the guarantee for hidden defects in the item sold which makes it unfit for the use to which it is intended, or which reduces this use so much that it would not have acquired it, or not would have given a lower price, if he had known them. "Article 1648 paragraph 1 of the civil code" The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. »Article L217-16 of the Consumer Code. "When the seller requests, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, the entire period of immobilization of 'at least seven days are added to the duration of the guarantee which remained to run. This runs from the request for intervention, the period of provision for repair of the property in question, if this provision is subsequent to the request for intervention. In order to assert his rights, the customer must inform the seller, in writing (email or letter), of the non-conformity of the products or of the existence of hidden defects from their discovery. The seller will reimburse, replace or have repaired the products or parts under warranty deemed non-compliant or defective. Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed on presentation of supporting documents. Refunds, replacements or repairs of products deemed non-compliant or defective will be made as soon as possible and no later than 14 days following the Seller's finding of the lack of conformity or the hidden defect. This reimbursement can be made by bank transfer or check. The seller cannot be held liable in the following cases: non-compliance with the legislation of the country in which the products are delivered, which it is up to the customer to check, in the event of misuse, of use for professional purposes , negligence or lack of maintenance on the part of the customer, as in the case of normal wear and tear of the product, accident or force majeure. The photographs and graphics established on the site are not contractual and can not engage the responsibility of the seller. The seller's guarantee is, in any event, limited to the replacement or reimbursement of non-conforming products or those affected by a defect. ARTICLE 9 - PERSONAL DATA The customer is informed that the collection of his personal data is necessary for the sale of the products by the seller as well as their transmission to third parties for the purpose of delivering the products. These personal data are collected only for the execution of the sales contract. 9.1 Collection of personal data The personal data that are collected on the site www.akounando.com are as follows: Opening an account When creating the Client / user account: Names, first names, postal address, telephone number and e-mail address. Payment As part of the payment for the Products offered on the site https://www.akounando.com, it records financial data relating to the bank account or credit card of the Client / user. 9.2 Recipients of personal data Personal data are used by the seller and his co-contractors for the performance of the contract and to ensure the efficiency of the service of sale and delivery of products. The category (ies) of co-contractor (s) is (are): Transport providers Payment institution providers 9.3 Data controller The data processor is the seller, within the meaning of the Data Protection Act and from May 25, 2018 of Regulation 2016/679 on the protection of personal data. 9.4 Limitation of processing Unless the Customer expresses his express consent, his personal data is not used for advertising or marketing purposes. 9.5 Data retention period The Seller will keep the data thus disseminated for a period of 5 years, covering the period of limitation of the applicable contractual civil liability. 9.6 Security and confidentiality The Seller implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the seller cannot guarantee the security of the transmission or storage of information on the Internet. 9.7 Implementation of customer and user rights Pursuant to the regulations applicable to personal data, Customers and users of the https://www.akounando.com/ site have the following rights: They can update or delete data concerning the following way: by sending an email to [email protected]. They can register their account by writing to the email address indicated in article 9.3 "Data controller". They can exercise their right of access to know their personal data by writing to the address indicated in article 9.3 " Data Controller "• If the personal data held by the seller are inaccurate, they can request the updating of the information by writing to the address indicated in Article 9.3" Data Controller "They can request the deletion of their personal data, in accordance with applicable data protection laws by writing to the address indicated in article 9.3 "Data controller" They may also request the portability of data held by the Seller to another provider Finally, they can oppose the processing of their data by the seller These rights, as long as they do not oppose the purpose of the processing t, can be exercised by sending a request by mail or by e-mail to the Data Controller whose contact details are mentioned above. The data controller must provide a response within a maximum of one month. In case of refusal to grant the customer's request, the latter must be motivated. The Customer is informed that in the event of a refusal, he can appeal to the CNIL (3 place de Fontenoy, 75007 PARIS) or seize a judicial authority. The customer may be invited to tick a box under which he agrees to receive informative and advertising mail from the seller. He will always have the possibility to withdraw his agreement at any time by contacting the seller (contact details above) or by following the unsubscribe link. ARTICLE 10 - INTELLECTUAL PROPERTY The content of the www.akounando.com site is the property of the seller and its partners and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting. ARTICLE 11 - APPLICABLE LAW - LANGUAGE These GTCS and the operations resulting from them are governed and subject to French law. These T & Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute. ARTICLE 12 - DISPUTES For any complaint, please contact customer service at the Seller's postal or e-mail address indicated in ARTICLE 1 of these T & Cs. The Client is informed that he can in any case use conventional mediation, with defined sectoral mediation bodies or any alternative dispute resolution method (conciliation, for example) in the event of a dispute. In this case, the appointed mediator is ……. Email: …… The Client is also informed that he can also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?Event= main.home.montrer All disputes related to purchase and sale transactions concluded in application of these GTC and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts. under the conditions of common law. APPENDIX I Withdrawal form Date: This form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.akounando.com except for exclusions or limits to the exercise of the right of withdrawal according to the General Conditions of Sale applicable. For the attention of SAS, MTK & Co, 2 RTE DE GRENOBLE 06200 NICE I hereby notify my withdrawal from the contract relating to the property below: - Order dated (indicate date): - Order number: - Client name: - Client address: Client signature (only if this form is notified on paper):